Acceptable Use Policy

1. Purpose of this policy

This Acceptable Use Policy protects customers, visitors, networks and third parties. It applies to all Online Audience hosting, streaming, VPS, dedicated server, website, email, client-area and related services.

2. Prohibited activity

You must not use Online Audience services for unlawful, harmful, abusive or high-risk activity. This includes activity that damages systems, violates rights, disrupts networks or exposes others to illegal or seriously harmful material.

• ✓ Illegal content, fraud, phishing, scams or impersonation
• ✓ Malware, botnets, command-and-control, exploit kits or unauthorised access
• ✓ Spam, unsolicited bulk email or mail-bombing
• ✓ Copyright infringement or content used without required rights
• ✓ Child sexual abuse material, terrorism content or extremist material
• ✓ Harassment, threats, doxxing or privacy-invasive activity
• ✓ Open proxies, public VPNs, port scanning or attack traffic without written approval
• ✓ Hosting content that misleads users about payment, identity, security or affiliation

3. Email and messaging rules

Email services must be used responsibly. You must not send spam, purchased-list campaigns, deceptive messages, malware, phishing content or high-volume mail that harms the service reputation. Mailing lists must use consent-based subscriptions and clear unsubscribe routes.

4. Streaming and media rules

Streaming customers must only broadcast content they are allowed to use. You are responsible for music licensing, copyright permissions, presenter behaviour, adverts, uploaded tracks, live shows and any public content delivered through your station or app.

5. Security responsibilities

You must keep scripts, CMS software, plugins, passwords and user accounts secure. If a site, stream, server or account is compromised, we may suspend, isolate or restrict the service while the issue is fixed.

6. Resource and network abuse

You must not use shared services in a way that degrades performance for others. This includes excessive CPU, memory, disk I/O, inodes, email volume, backup storage, crawler traffic, streaming relays or bandwidth usage beyond the intended plan. The Fair Use Policy explains this in more detail.

7. Enforcement

We may investigate suspected abuse and take action including warnings, content removal requests, rate limits, suspension, termination, data preservation, reporting to authorities or refusing future service. Urgent risks may be acted on without prior notice.

8. Reporting abuse

To report abuse, email info@onlineaudience.co.uk or use the contact page. Include the domain, IP address, URL, stream link, message headers, screenshots, timestamps and a short explanation of the issue where available.