Cookie Policy

1. What cookies are

Cookies and similar technologies are small files or browser storage tools that help websites remember information, keep accounts secure, measure usage or provide interactive features such as support chat.

2. How Online Audience uses cookies

We use essential cookies for website security, forms, session handling and client-area functionality. We may also use optional cookies or similar technologies for support chat, analytics, service improvement or marketing where enabled.

• ✓ Essential cookies: required for core website and client-area functions
• ✓ Support cookies: used for live chat or support widgets when accepted
• ✓ Analytics cookies: used to understand website usage if analytics are enabled
• ✓ Marketing cookies: used only where advertising or retargeting tools are added and accepted

3. Essential cookies

Essential cookies are needed for the website or client area to work properly. These can include security, session, form protection and preference cookies. They do not require opt-in consent where they are strictly necessary.

4. Optional support, analytics and marketing cookies

Optional cookies are not loaded until you accept them through the cookie banner or preferences tool. This includes the support chat widget used on the public website. If you reject optional cookies, you can still contact us by ticket, email, phone or WhatsApp.

5. Managing your choice

When you first visit the website, you can accept all optional cookies, reject non-essential cookies, or manage your preferences. You can change your choice later by selecting “Cookie settings” in the website footer or by clearing your browser cookies.

• ✓ Accept all: allows optional support and analytics/marketing cookies if used
• ✓ Reject non-essential: keeps only essential cookies
• ✓ Manage options: lets you choose cookie groups individually

6. Third-party cookies

Some optional features may be provided by third parties, such as live chat, payment, analytics, embedded media or client-area tools. These third parties may set their own cookies when the feature is used or accepted.

7. Browser controls

Most browsers let you block or delete cookies. Blocking all cookies may stop some website and client-area features from working properly, especially account login, forms, security checks and payment flows.