Privacy Policy

1. Who we are

Online Audience Hosting & Web Developments Ltd is a company registered in England and Wales with company number 11346340. Our registered address is 1 Mayfair Pl, London W1J 8AJ, United Kingdom. In this policy, “Online Audience”, “we”, “us” and “our” means Online Audience Hosting & Web Developments Ltd.

You can contact us at info@onlineaudience.co.uk or by calling 02030266147. For account-specific support, please use the client area ticket system so we can verify the account securely.

2. What this privacy policy covers

This privacy policy explains how we collect, use, store and share personal information when you visit our website, contact us, create an account, order hosting, radio streaming, VPS, web design, app, support or related services.

Some services may also involve a separate client area, payment provider, domain registrar, app store or third-party platform. Those services may have their own privacy notices.

3. Information we collect

We may collect account details, contact details, billing details, order history, support messages, technical service information, website form submissions, live chat messages, server logs, IP addresses, device/browser information and information needed to provide or troubleshoot your service.

• ✓ Name, business name, postal address, email address and telephone number
• ✓ Client-area login and account details
• ✓ Invoices, payment status and service renewals
• ✓ Domain names, DNS details, stream URLs, server names and control panel details
• ✓ Support tickets, chat messages and project instructions
• ✓ Technical logs needed for security, abuse prevention and service operation

4. How we use personal information

We use personal information to provide services, manage accounts, process orders, respond to enquiries, deliver support, maintain security, prevent abuse, improve the website and meet legal, tax and regulatory obligations.

• ✓ Creating and managing customer accounts
• ✓ Providing hosting, streaming, VPS, app and website services
• ✓ Sending service notices, renewal reminders and support replies
• ✓ Investigating errors, security alerts, fraud, spam or abuse reports
• ✓ Maintaining accounting, tax and business records
• ✓ Improving website content and support journeys

5. Lawful bases we rely on

Depending on the context, we rely on contract, legitimate interests, legal obligation and consent. For example, we process account and service details to perform our contract with you, keep records to meet legal obligations, and ask for consent where required for non-essential cookies or optional marketing.

6. Hosting customer data and processor role

For many hosting, streaming and server services, customers decide what content, files, listener data, website data or end-user information they upload or process. In those situations, the customer may be the controller and Online Audience may act as a processor for hosted customer data.

Customers are responsible for making sure their own websites, apps, radio services and user-facing platforms have suitable privacy notices, cookie notices, security controls and lawful bases for the information they collect.

7. Sharing information

We only share information where needed to provide services, run the business, meet legal duties or protect the platform. We may use payment processors, hosting infrastructure providers, domain registrars, software vendors, email providers, live chat tools, professional advisers and public authorities where required.

• ✓ Payment and billing providers
• ✓ Domain, DNS and hosting infrastructure providers
• ✓ Support, email and live chat tools
• ✓ Security, monitoring and backup providers
• ✓ Accountants, professional advisers and legal authorities where necessary

8. International transfers

Some technology providers may process data outside the UK. Where this happens, we aim to use appropriate safeguards such as adequacy regulations, standard contractual clauses, contractual protections or equivalent measures where required.

9. How long we keep information

We keep information only for as long as needed for the reason it was collected, including service delivery, accounting, legal, security and dispute purposes. Account, invoice and tax records may need to be retained for several years. Support tickets and technical logs may be retained for a shorter period unless needed for security, fraud, dispute or legal reasons.

10. Your rights

Under UK data protection law, you may have rights to access, correct, erase, restrict, object to processing, request portability and withdraw consent where consent is used. These rights are not absolute and may depend on the context.

To exercise your rights, contact info@onlineaudience.co.uk. We may need to verify your identity before acting on a request. You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.

11. Security

We use practical technical and organisational measures to protect personal information, including account access controls, SSL/TLS where appropriate, support verification, server-side controls and security monitoring. No online service can be guaranteed completely secure, so customers should also use strong passwords, secure devices and appropriate access management.

12. Changes to this policy

We may update this privacy policy when our services, legal duties or technology providers change. The latest version will be published on this page with the updated date shown above.