1. General approach
This policy explains how cancellations and refund requests are handled for Online Audience services. Your invoice, service description, contract and any applicable consumer rights may also apply.
Legal information
Refunds & Cancellations Policy
How cancellation requests, refunds, custom work, third-party fees and service data are handled by Online Audience.
✓Plain-English policy
✓Hosting and streaming focused
✓UK company details
✓Updated 9 June 2026
Last updated: 9 June 2026
Company: Online Audience Hosting & Web Developments Ltd, company number 11346340.
Registered address: 1 Mayfair Pl, London W1J 8AJ, United Kingdom
Contact: info@onlineaudience.co.uk · 02030266147
This page is written in plain English for website visitors and customers. It should be reviewed by a qualified legal adviser before you rely on it as formal legal advice.
2. Cancelling services
You can request cancellation through the client area or support route. Cancellation requests should be made before the renewal date. Stopping a payment instruction does not automatically cancel the service or remove unpaid invoices already generated.
3. Refunds
Refund eligibility depends on the service type, setup work completed, usage, billing cycle and whether the service is custom, digital, domain-related or already provisioned. Domain registrations, renewals, licences, third-party fees, custom development, app publishing costs and completed setup work are normally non-refundable unless required by law or expressly agreed.
4. Trials, offers and goodwill credits
Promotional offers, free services, charity services, trials and goodwill credits may have separate rules and may not be transferable or redeemable as cash.
5. Data before cancellation
Customers should download, migrate or back up data before cancelling. After termination, data may be removed according to the service lifecycle and backup rotation.
Need help understanding this page?
Contact Online Audience before ordering if you need clarification about how this policy applies to your account, service or project.