01
Choose the service
Pick the plan or package that fits your station, business or project.
Support Centre
Get help from Online Audience anytime
Need help with hosting, Sonic Panel, AzuraCast, radio apps, Alexa skills, websites, secure client area or your client account? Use the best support route for your request so the right team can help.
✓Live chat where available
✓WhatsApp support route
✓Structured support tickets
✓Email and project enquiries
Trusted provider
UK-based team with real support
Performance first
Designed for speed, uptime and stability
Secure by design
SSL-ready workflows and safer setup
Human support
Help from people who understand the service
All-in-one growth
Connect hosting, apps, websites and account
Online Audience solution
Helpful support for the services that keep your platform online.
Use this page to guide customers toward the right support route: client area tickets, WhatsApp, live chat, sales enquiries or technical project discussions.
Service paths
Choose your support route
Different requests need different routes. Technical work is best handled by ticket; quick questions can use WhatsApp or contact forms.
Live Chat
Fast help from our support team during available support hours.
View details →Message us for sales questions, quick support and project discussions.
View details →Open Ticket
Best for support, setup help, account requests and service changes.
View details →Email Us
Contact info@onlineaudience.co.uk for general enquiries and project planning.
View details →How it works
A simple path from order to launch.
02
Order via Our Account
Choose the correct secure client area route or request help from our team before ordering.
03
Collect setup details
Share your stream URL, domain, brand files, server details or app information so setup can move smoothly.
04
Launch professionally
Deliver the service with a clean branded experience and clear support route.
Useful extras
Need something else with this?
Need something connected to this? You can add a related service, ask us a question before ordering, or keep everything with Online Audience so it is easier to manage later.
Start
Start with support
Choose the service route that fits your current stage and move forward with a practical setup plan.
Upsell
Add growth features
Strengthen the service with related options such as websites, apps, Alexa, support, VPS power or secure client area integration.
Support
Talk to the team
Not sure what to choose? Contact Online Audience so we can help plan the right route before you order.
Why choose us
What we can help with
Sonic Panel Support
Hosting, Shoutcast, Icecast, AutoDJ, stream links, DJ access and SSL playback.
AzuraCast Support
Hosted streaming, Docker installs, updates, DNS, SSL and API projects.
Radio App Support
Android, iOS, now playing, add-ons, publishing guidance and station branding.
Alexa Skill Support
Ordering, invocation names, stream details and smart speaker access.
Web Hosting Support
Domains, SSL, migration guidance, WordPress and control panel questions.
Client Area Support
Client area routes, product links, service pages and hosting business workflows.
Clear, helpful service pages
Clear content, helpful headings and connected service links help visitors understand what is available and choose with confidence.
Friendly support
Reach the right support route without digging around.
Use tickets for account-specific issues, WhatsApp for quick questions, and the contact page for project enquiries. Clear details help us solve the request faster, especially with domains, stream links, server names or invoice references.
✓ Tickets for technical issues
✓ WhatsApp for quick checks
✓ Project forms for new work
✓ Helpful details speed up replies
Service overview
Technical support built for long-term growth, not just launch day.
Online Audience provides support for customers needing help with hosting, streaming, apps, secure client area, websites and server services, with a practical focus on reliability, user experience and future growth.
Before choosing support, it helps to think about how you will use it day to day. A good setup should be reliable, easy to manage and flexible enough to grow without adding unnecessary hassle.
Online Audience can help you connect support with the other pieces you may need, such as hosting, streaming, servers, apps, smart speaker access, custom players, client area links and ongoing support.
The aim is simple: make the options clear, keep the setup stable and help you move forward with confidence.
✓ Clear service information
✓ Useful information for customers
✓ Helpful links to related services
✓ Designed to support enquiries and online orders
Why Online Audience
One provider for hosting, streaming, apps, websites and support.
Many broadcasters and businesses struggle because their website, stream, app, server, client area system and support all sit with different providers. That creates confusion, delays and missed opportunities when something needs updating or improving.
Online Audience brings these services together so customers can build a more coherent online presence. A radio station can start with hosting, add a website, launch an Android or iOS app, create an Alexa skill, promote shows and support growth through one connected provider.
As your needs change, we can help you add the right support, hosting, streaming or website extras without starting again from scratch.
✓ Useful for broadcasters and businesses
✓ Supports charities and community projects
✓ Built around practical technical help
✓ Strong foundation for digital growth
Reviews
What our customers say
★★★★★
“Online Audience helped us get our station online with clear advice, stable streaming and friendly support.”
T
TMK Sound
Radio Client
★★★★★
“The team understood what we needed and made the hosting, website and support process simple.”
B
Bruce W
Website Client
★★★★★
“Fast responses, practical setup help and a real understanding of online radio infrastructure.”
B
Billiah Henry
Broadcast Project
Questions
Frequently asked questions
Open a support ticket so the request is tracked and technical details are kept in one place.
Yes. Use the contact page or WhatsApp support route for pre-sales and project questions.
Include the service name, domain or station name, any error message and what you need help with.
Technical support is a service that helps you launch, manage or improve your online platform with a clearer reliable service foundation and support from Online Audience.
It is suitable for broadcasters, creators, charities, agencies, businesses and service providers that need a reliable and professional online presence.
Yes. Many services connect to the Online Audience client area or client account routes. More customised projects can be requested through contact or support.
Yes. You can contact us before ordering and we can help match the service to your station, website, server, app or business goal.
In most cases, yes. Many hosting and streaming services can be upgraded as your traffic, storage, listener count or business needs grow.
Yes. We provide practical support routes through tickets, contact forms and available support channels depending on the service type.
Yes. Online Audience specialises in internet radio services, including streaming, station websites, apps, Alexa skills, custom players and support.
Yes. We also support business websites, WordPress projects, directories, hosting clients, VPS projects and custom development work.
Yes. We can combine hosting, streaming, website design, app development, smart speaker access, client area setup and support into a more simpler set of connected services.
Use the buttons on the page to view plans, order through the client area, open a ticket or contact Online Audience with your project details.
Related services
Common support areas
Customers often need help with hosting, radio platforms or setup services.
Need help with your Online Audience service?
Open a structured ticket, contact the team or log in to your client area to manage your services.